HUMBR: Operational System for a Service Business
Product designService designFor Clean Care Aid Group (CCAG), I designed and built HUMBR, an operational environment connecting these activities through purpose-built interfaces, existing software and shared documentation.
- Role
- Product & Systems Designer, Developer
- Output
- A centralized operational hub with custom lead management, dynamic quoting, and API integrations.
- Impact
- Cut quote time from a day to minutes and stopped financial losses with accurate pricing.
Gig Marketplace Platform
Product designDesigning a workforce management and operational intelligence platform for a large-scale gig marketplace.
- Role
- Lead Product Designer
- Output
- Workforce Platform, Operational Dashboards, Design System
- Impact
- Unified real-time decisions across workers, clients, and operations
GigPay: Earnings-to-Payouts Prototype
Product designA case study on designing an interactive prototype to bring transparency to the gig worker earnings journey.
- Role
- Product & Systems Designer, Developer
- Output
- Interactive prototype, simulated async flows, exception handling, multi-currency balances
- Impact
- End-to-end journey transparency, seven functional exception paths, and a 67-assertion verification suite
SCIEX Molecular Devices
Product designA case study on redesigning SCIEX OS to support regulated lab workflows with precision, traceability, and user trust.
- Role
- Senior Product & UX Designer
- Output
- Scientific Workflows, Design System, Interaction Prototypes
- Impact
- Improved traceability and reliability in regulated lab environments
Home Depot Canada
Web designA case study on building and governing a scalable design system at Home Depot during a major AEM re-platforming.
- Role
- UI Lead
- Output
- Design System, Component Library, E-commerce Experience
- Impact
- Scaled design and delivery through a major AEM re-platforming
FQDE – Connecting Educators
Service designA case study on designing a coordination platform for Quebec educators, shifting from fragmented communication to shared network infrastructure.
- Role
- Product & UX Designer, Front-End Prototyping
- Output
- Qualitative discovery, system architecture, interaction design, working code prototype
- Impact
- Turned fragmented coordination into a shared network blueprint
Balkan Alliance for Local Media
Visual IdentityDesigning a shared voice and resilient digital platform for independent local journalism across the Balkans.
- Role
- Brand, UX & Web Designer
- Output
- Visual Identity, Editorial Platform, Publishing System
- Impact
- Built a shared voice across independent Balkan media organizations
Outdoor Sports Inc.
Platform & Systems DesignVisual IdentityWeb designArchitecting omnichannel retail for a founding-stage outdoor brand: visual identity, e-commerce, and the systems that joined four stores to the warehouse.
- Role
- Design Director, Brand & UX Designer
- Output
- Visual Identity, E-commerce Platform, Omnichannel Backend, Retail Environments
- Impact
- Unified four retail stores and multiple warehouses into one operational system
Fixing Kosovo
Service designA case study in designing a digital platform for Fixing Kosovo, a journalism support organization operating in complex political environments.
- Role
- Brand, UX & Web Designer
- Output
- Brand Identity, Visual System, WordPress Platform
- Impact
- Designed for trust in a politically sensitive, high-risk reporting context